The Q&A
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What exactly do you do?
Little Landmines is a professional poop-scoop service that comes to your house to pick up dog waste in your yard, or cat litterbox cleanings. We handle pet waste removal for much less than you might think! How often can you service my property? Although most people find that scheduling pet waste removal once a week is ideal, we'll work with you to arrange a schedule that best suits your needs. Our pooper scoopers can visit multiple times per week, once a week, bi-weekly, monthly, etc. How will I be billed? We keep client card payment information on file with Stripe card services. Stripe is a secure third party card processing server to keep your payments simple and easy! Little Landmines does not have direct access to your credit card information at any time. Payment is made prior to the 1st of the month that your services will occur. For instance, to receive services in July, your payment will be paid before July 1st. We bill our clients once per month for our pet waste removal services. Your monthly payment will be simple and predictable because we use monthly averaging, which allows us to charge you the same amount each month. (Some months have 4 weeks, some months have 5 weeks, so monthly averaging allows your monthly bill to be the same amount every month!) Example: If you pay $20 per visit for weekly service Equals: $1040 for the year. Divide $1040 by 12 months, and your monthly bill will be $86.66, each and every month. This allows for predictable billing so you're always sure what your fee will be every single month! Will you be at my property on the same day each week? In most cases, yes. Situations like weather conditions and holidays may cause us to deviate from our schedule on rare occasion! Should I unlock my gate? Your pooper scooper is instructed to never climb or jump over fences. Please have the gate unlocked on your scheduled service day. If you have a gate lock, you can also provide us with a key or code to enter if you'd like! Can you work with my dog in the yard? We love dogs and we love seeing all of their smiling faces in our travels! However, if your dog isn't happy with strangers, or it becomes apparent that your dog won't allow us to clean the yard, we'll ask that you temporarily bring your pet inside while we perform our pet waste disposal service. If no one is home or there is no answer, we'll contact you and try again on your next scheduled visit! As a rule of thumb, we don't offer refunds in these circumstances as we expect to pick up twice the amount of pet-waste on your following visit. What do you do with the waste? We collect the pet waste per EPA standards in plastic trash bags, close them up tight and put it right in your outdoor trash can so you don't have to think about it! If your trash cans aren't accessible from outside of your home, just let us know where you'd like us to leave the goods! (i.e. next to your garage, or on the back porch, etc) Do you have a weather policy? We work during all seasons, winter, spring, summer and fall. In the case of weather conditions (snowing, raining, temperatures below 32 degrees, or above 90 degrees), we may need to skip a pooper-scooper service. We don't credit any visits skipped due to extreme weather conditions, as we expect to pick up twice the amount of dog poop the following visit. We appreciate your understanding! Do you have seasonal policies? As you can imagine, winter brings special challenges for your dog and our pooper-scooper service. If there is only a dusting of snow, we can usually find what we're "looking" for. If it snows more than that, we may have to skip the week’s scooping. When we do get back into the yard there will be a much bigger job to do so we charge your usual amount. There may also be obstacles throughout the year preventing us from finding all of your dog’s poop other than snow. A good example is leaves or high grass. In the summer we kindly ask that you keep your grass below 5 inches. This is to ensure that we spot all of your pet waste, as well as keep our technicians safe from dangerous pests such as ticks, snakes, and the like! Any grass areas that are excessively high will be skipped to ensure the safety of our staff. We appreciate your consideration! Are there any extra charges for the first outdoor yard service? Yes, our initial visit takes the longest amount of time, since we'll be removing all pet waste that has accumulated in your yard over time. All of our pricing can be found on our pricing page! Are there any contracts to sign? We can start and stop your pet waste removal service at any time with just a phone call or an e-mail. We don't require contracts, there's no minimum service period, and there's no advance notice required to cancel service! Do you have a referral program? Yes, we do! Tell your neighbors and friends about us! If they decide to sign up for recurring services, you'll receive a free visit! You can do this as many times as you wish as our thanks to you! Do you offer other pet services like dog walking, or pet-sitting? We don't offer these services currently, but we do have a few pet service friends and general resources that we like to recommend. Feel free to ask us our thoughts! |
