Little Landmines Pet Waste Removal Policy Agreement
Service Policies & Client Agreement
By signing up for service with Little Landmines Pet Waste Removal, you acknowledge and agree to the following policies. These guidelines are in place to ensure safe, consistent, and fair service for all clients, pets, and technicians.
Billing & Payments
Payments for services are processed monthly as a monthly average through our secure payment provider, Stripe. Little Landmines does not store full credit card information. We do not collect credit card details over the phone unless absolutely necessary, as we do not retain full account numbers.
Recurring clients are billed monthly for services scheduled during that billing period. If a scheduled payment fails, our system will automatically attempt any additional payment method you have previously entered on your account. This helps prevent service interruptions and delays in billing. If no alternative payment method is available or the payment remains unsuccessful, service may be paused until payment is resolved. Clients are encouraged to keep payment information up to date to avoid disruptions.If multiple payment attempts are unsuccessful, service may be paused until the outstanding balance is resolved. Any outstanding balances for services already rendered remain due, even if service is discontinued.
Payment is due according to the terms of your invoice. Accounts with balances outstanding more than thirty (30) days may be subject to late fees. If a balance remains unpaid after reasonable attempts to collect payment, the account may be referred to a third-party collections agency. The client may be responsible for any fees associated with collection efforts, where permitted by law.
First Visit, One-Time Visits & Service Time
Your first visit is priced the same as your regular service and includes up to thirty (30) minutes of service time. We do not automatically assume a yard requires heavy-duty cleaning. If accumulated waste requires additional time beyond what is included, additional time is billed at $10 per 15 minutes.
One-time visits include up to one (1) hour of service and follow the same overage rate if additional time is required.
A 50% deposit is required upfront for all one-time services to allocate scheduling and technician time. The remaining balance is automatically charged to the card on file once service is complete. If a visit exceeds the originally allotted service time, we will first send an invoice reflecting the additional time as a courtesy for review. If payment is not received within 5 days, the card on file will be charged to ensure our technician is paid for the additional work completed.
Yard Access & Locked Gates
Clients are responsible for ensuring yard access on scheduled service days. Gates must be unlocked, or clear access instructions must be provided in advance. If a technician arrives for a scheduled visit and cannot safely access the yard due to a locked gate, missing access instructions, or other barriers, the visit is considered complete. Technicians have already traveled to the property and reserved time on their route. Service will resume on the next scheduled visit once access is available. If a gate is unlocked later in the day and the technician is still in the area, they may choose to return at their discretion; however, return visits are not guaranteed.
Service Timing & Completion Window
Service is scheduled for a specific service day; however, Little Landmines reserves a twenty-four (24) hour completion window to accommodate emergencies, weather conditions, traffic delays, equipment issues, or other operational needs. Services completed within this window are considered on-time.
Pets & Safety
Friendly dogs may remain in the yard during service. However, if a dog shows signs of aggression, anxiety, or otherwise presents a safety concern, clients may be asked to secure pets indoors during service. If a dog bites or injures a technician, service may be suspended or discontinued immediately for safety reasons. If a dog is outside when it was communicated that the yard would be clear, or if a technician feels uncomfortable or unsafe at any time for any reason, Little Landmines reserves the right to skip or discontinue service at that property. The safety and well-being of our technicians is a priority.
Property Conditions & Liability
Little Landmines is not responsible for damage to lawns, landscaping, sprinkler systems, or personal property that is not visible or is concealed by grass, leaves, snow, debris, or terrain conditions. Clients are responsible for maintaining a reasonably safe and accessible yard for service.
Waste Removal & Disposal
Pet waste is collected and double-bagged in accordance with EPA standards. Whenever possible, bagged waste is placed in the client’s designated trash receptacle. If the trash receptacle is not accessible at the time of service, bagged waste will be left in a visible, reasonable location near the home, such as by the garage door or another clearly identifiable area. In very limited or special circumstances, waste may be removed from the property at Little Landmines’ discretion. Disposal methods may vary based on service type, location, and operational needs.
Weather & Seasonal Conditions
Little Landmines provides service year-round whenever conditions allow. In cases of extreme weather, including snow, ice, heavy rain, or unsafe temperatures, service may be skipped. The first weather-related skipped visit is not credited, as accumulated waste typically requires additional labor on the following visit. If multiple visits are skipped consecutively due to weather, credits may be applied to the account at our discretion.
Holiday Service Policy
Little Landmines operates year-round and does not typically skip service due to holidays. When a service day falls on a holiday, we make every effort to complete service the day before or the day after. In the rare event a holiday results in a skipped visit, our standard service policy applies: the first skipped visit is not credited, as accumulated waste is collected during the next service. Credits apply only if multiple consecutive visits are skipped. Clients will be notified of any holiday-related schedule changes whenever possible.
Service Updates & Communication
Little Landmines provides service updates, route interruptions, weather-related changes, and important notices through our client app and official social media channels. These platforms are the primary source of real-time information during service interruptions or operational changes.
During these times, individual emails or text messages may not be sent. Clients are responsible for checking the client app and our social media pages for the most current service information.
Paused Service & Vacations
Clients may request to pause service or skip a visit by providing advance notice. Credits are issued only when pets are fully absent from the property during the scheduled service window.
Service Scope
While we strive to provide thorough and professional service, complete removal of all pet waste cannot be guaranteed due to ground conditions, weather, visibility, or accumulation levels at the time of service.
Client Communication
Clients are responsible for keeping their contact information, billing details, access instructions, and pet information up to date. If a new dog is added to the household and Little Landmines is not notified in advance, Little Landmines reserves the right to adjust pricing accordingly and retroactively charge the card on file for services already rendered based on the updated pet count.
Technician Authority
Little Landmines technicians are not authorized to modify service schedules, pricing, billing, credits, cancellations, or company policies. Any changes to service must be requested through the Little Landmines office or official communication channels.
Price Matching
Little Landmines is happy to match competitor pricing on an apples-to-apples basis. To qualify, the comparison must reflect the same number of dogs, same yard acreage, and same service frequency. The competing provider must also be properly licensed, insured, and operating in full compliance with applicable laws and coverage requirements.
Pricing that does not include appropriate licensing, insurance, and compliance protections is not considered an apples-to-apples comparison.
Our rates reflect the cost of operating legally, carrying liability and workers’ compensation coverage, and protecting our customers, their pets, and our technicians.
Service Concerns
If a client believes a visit was missed or incomplete, concerns should be reported promptly. We are happy to review and address issues in a timely manner and make things right when appropriate.
Right to Refuse or Discontinue Service
Little Landmines reserves the right to refuse or discontinue service at any time due to unsafe conditions, repeated access issues, nonpayment, or inappropriate behavior toward staff.
Policy Interpretation & Updates
Verbal agreements or statements do not modify these policies. Any exceptions must be approved by Little Landmines in writing. Little Landmines reserves the right to update service policies as needed. Clients will be notified of material changes.
Cancellation of Service
Service may be started or discontinued at any time. All cancellations must be submitted through Little Landmines’ official cancellation process. Notifications provided directly to technicians do not constitute formal cancellation.
Acknowledgment
By enrolling in service, the client confirms that they have read, understand, and agree to the policies outlined above.
By signing up for service with Little Landmines Pet Waste Removal, you acknowledge and agree to the following policies. These guidelines are in place to ensure safe, consistent, and fair service for all clients, pets, and technicians.
Billing & Payments
Payments for services are processed monthly as a monthly average through our secure payment provider, Stripe. Little Landmines does not store full credit card information. We do not collect credit card details over the phone unless absolutely necessary, as we do not retain full account numbers.
Recurring clients are billed monthly for services scheduled during that billing period. If a scheduled payment fails, our system will automatically attempt any additional payment method you have previously entered on your account. This helps prevent service interruptions and delays in billing. If no alternative payment method is available or the payment remains unsuccessful, service may be paused until payment is resolved. Clients are encouraged to keep payment information up to date to avoid disruptions.If multiple payment attempts are unsuccessful, service may be paused until the outstanding balance is resolved. Any outstanding balances for services already rendered remain due, even if service is discontinued.
Payment is due according to the terms of your invoice. Accounts with balances outstanding more than thirty (30) days may be subject to late fees. If a balance remains unpaid after reasonable attempts to collect payment, the account may be referred to a third-party collections agency. The client may be responsible for any fees associated with collection efforts, where permitted by law.
First Visit, One-Time Visits & Service Time
Your first visit is priced the same as your regular service and includes up to thirty (30) minutes of service time. We do not automatically assume a yard requires heavy-duty cleaning. If accumulated waste requires additional time beyond what is included, additional time is billed at $10 per 15 minutes.
One-time visits include up to one (1) hour of service and follow the same overage rate if additional time is required.
A 50% deposit is required upfront for all one-time services to allocate scheduling and technician time. The remaining balance is automatically charged to the card on file once service is complete. If a visit exceeds the originally allotted service time, we will first send an invoice reflecting the additional time as a courtesy for review. If payment is not received within 5 days, the card on file will be charged to ensure our technician is paid for the additional work completed.
Yard Access & Locked Gates
Clients are responsible for ensuring yard access on scheduled service days. Gates must be unlocked, or clear access instructions must be provided in advance. If a technician arrives for a scheduled visit and cannot safely access the yard due to a locked gate, missing access instructions, or other barriers, the visit is considered complete. Technicians have already traveled to the property and reserved time on their route. Service will resume on the next scheduled visit once access is available. If a gate is unlocked later in the day and the technician is still in the area, they may choose to return at their discretion; however, return visits are not guaranteed.
Service Timing & Completion Window
Service is scheduled for a specific service day; however, Little Landmines reserves a twenty-four (24) hour completion window to accommodate emergencies, weather conditions, traffic delays, equipment issues, or other operational needs. Services completed within this window are considered on-time.
Pets & Safety
Friendly dogs may remain in the yard during service. However, if a dog shows signs of aggression, anxiety, or otherwise presents a safety concern, clients may be asked to secure pets indoors during service. If a dog bites or injures a technician, service may be suspended or discontinued immediately for safety reasons. If a dog is outside when it was communicated that the yard would be clear, or if a technician feels uncomfortable or unsafe at any time for any reason, Little Landmines reserves the right to skip or discontinue service at that property. The safety and well-being of our technicians is a priority.
Property Conditions & Liability
Little Landmines is not responsible for damage to lawns, landscaping, sprinkler systems, or personal property that is not visible or is concealed by grass, leaves, snow, debris, or terrain conditions. Clients are responsible for maintaining a reasonably safe and accessible yard for service.
Waste Removal & Disposal
Pet waste is collected and double-bagged in accordance with EPA standards. Whenever possible, bagged waste is placed in the client’s designated trash receptacle. If the trash receptacle is not accessible at the time of service, bagged waste will be left in a visible, reasonable location near the home, such as by the garage door or another clearly identifiable area. In very limited or special circumstances, waste may be removed from the property at Little Landmines’ discretion. Disposal methods may vary based on service type, location, and operational needs.
Weather & Seasonal Conditions
Little Landmines provides service year-round whenever conditions allow. In cases of extreme weather, including snow, ice, heavy rain, or unsafe temperatures, service may be skipped. The first weather-related skipped visit is not credited, as accumulated waste typically requires additional labor on the following visit. If multiple visits are skipped consecutively due to weather, credits may be applied to the account at our discretion.
Holiday Service Policy
Little Landmines operates year-round and does not typically skip service due to holidays. When a service day falls on a holiday, we make every effort to complete service the day before or the day after. In the rare event a holiday results in a skipped visit, our standard service policy applies: the first skipped visit is not credited, as accumulated waste is collected during the next service. Credits apply only if multiple consecutive visits are skipped. Clients will be notified of any holiday-related schedule changes whenever possible.
Service Updates & Communication
Little Landmines provides service updates, route interruptions, weather-related changes, and important notices through our client app and official social media channels. These platforms are the primary source of real-time information during service interruptions or operational changes.
During these times, individual emails or text messages may not be sent. Clients are responsible for checking the client app and our social media pages for the most current service information.
Paused Service & Vacations
Clients may request to pause service or skip a visit by providing advance notice. Credits are issued only when pets are fully absent from the property during the scheduled service window.
Service Scope
While we strive to provide thorough and professional service, complete removal of all pet waste cannot be guaranteed due to ground conditions, weather, visibility, or accumulation levels at the time of service.
Client Communication
Clients are responsible for keeping their contact information, billing details, access instructions, and pet information up to date. If a new dog is added to the household and Little Landmines is not notified in advance, Little Landmines reserves the right to adjust pricing accordingly and retroactively charge the card on file for services already rendered based on the updated pet count.
Technician Authority
Little Landmines technicians are not authorized to modify service schedules, pricing, billing, credits, cancellations, or company policies. Any changes to service must be requested through the Little Landmines office or official communication channels.
Price Matching
Little Landmines is happy to match competitor pricing on an apples-to-apples basis. To qualify, the comparison must reflect the same number of dogs, same yard acreage, and same service frequency. The competing provider must also be properly licensed, insured, and operating in full compliance with applicable laws and coverage requirements.
Pricing that does not include appropriate licensing, insurance, and compliance protections is not considered an apples-to-apples comparison.
Our rates reflect the cost of operating legally, carrying liability and workers’ compensation coverage, and protecting our customers, their pets, and our technicians.
Service Concerns
If a client believes a visit was missed or incomplete, concerns should be reported promptly. We are happy to review and address issues in a timely manner and make things right when appropriate.
Right to Refuse or Discontinue Service
Little Landmines reserves the right to refuse or discontinue service at any time due to unsafe conditions, repeated access issues, nonpayment, or inappropriate behavior toward staff.
Policy Interpretation & Updates
Verbal agreements or statements do not modify these policies. Any exceptions must be approved by Little Landmines in writing. Little Landmines reserves the right to update service policies as needed. Clients will be notified of material changes.
Cancellation of Service
Service may be started or discontinued at any time. All cancellations must be submitted through Little Landmines’ official cancellation process. Notifications provided directly to technicians do not constitute formal cancellation.
Acknowledgment
By enrolling in service, the client confirms that they have read, understand, and agree to the policies outlined above.
