CLIENT INFO - CURRENT TO PAST! PLEASE STAY UPDATED!
Quick updates from Little Landmines — tap a headline to expand!
Newest updates are always at the top.
August 2026 — We Upgraded Our Phone System! Current Update
We recently upgraded our phone system to better serve our customers and make it easier for our office to keep up with calls and messages as Little Landmines continues to grow.
During the past couple of weeks, our longtime phone number has been in the process of being transferred to the new system. Unfortunately, during that transition, we did lose a few calls and messages.
If you tried to reach us recently and did not hear back, please know that we may not have received your call or message. We weren't ignoring you!
Please feel free to reach out again. We sincerely apologize for any inconvenience during the transition and appreciate everyone's patience while we get our upgraded system completely up and running.
Thank you for growing with us and for supporting our small family business!
Please Use the Client Portal for Account Changes Previous Update
As Little Landmines has grown to nearly 600 families, we’ve had to become a little more organized behind the scenes.
One thing we ask is that any account changes come directly through our office or the appropriate form in your customer portal — not through your technician.
Our technicians are amazing, but their job is to focus on safely cleaning yards and getting to every customer on time. They simply aren’t able to make, remember, or keep track of account requests made during a visit or sent to them by text.
This includes:
- Vacation holds
- Schedule changes, skips, pauses, or cancellations
- Billing questions
- Adding a new dog or reporting the heartbreaking loss of a pet
- Gate code or access updates
- Any other account changes
We know many of these situations are personal, and we’re always here to help. We just want to make sure nothing slips through the cracks. With nearly 600 homes on our schedule, the only way we can guarantee your request is received, tracked, and handled correctly is when it comes through the proper channels.
Please submit the appropriate form through your customer portal or contact our office directly.
Thank you for helping us stay organized and allowing our technicians to focus on providing dependable service. We truly appreciate you!
Hot Weather Reminder Previous Update
With temperatures climbing over the next few days, we’re keeping a close eye on conditions for both our technicians and your pets.
Please make sure your furry family members have access to plenty of fresh water and shade, and try to limit outdoor activity during the hottest parts of the day. Hot grass, concrete, and asphalt can quickly become uncomfortable — or even dangerous — for sensitive paws.
Our technicians will also be taking extra precautions, including staying hydrated, taking cooling breaks as needed, and adjusting routes when necessary to work safely in the heat.
As always, the health and safety of our team and your pets comes first. Stay cool, stay hydrated, and give those pups an extra belly rub from us!
Please remember our policies, in case you need to be skipped due to extreme heat! "Little Landmines provides service year-round whenever conditions allow. In cases of extreme weather, including snow, ice, heavy rain, or unsafe temperatures, service may be skipped. The first weather-related skipped visit is not credited, as accumulated waste typically requires additional labor on the following visit. If multiple visits are skipped consecutively due to weather, credits may be applied to the account at our discretion. Once conditions safely improve, service will resume on each client’s next regularly scheduled service date. * Weekly clients will resume on their next weekly service day. * Biweekly clients will resume on their next biweekly service day. This may result in approximately one month between visits. * Monthly clients will resume on their next monthly service day. This may result in approximately two months between visits. We understand that extended time between visits can lead to heavier accumulation. When possible, we review routes after weather events and may attempt to accommodate delayed biweekly or monthly services. However, due to route structure and overall workload, off-schedule make-up visits cannot be guaranteed."
— The Little Landmines Team
May 2026 — Introducing Scoop Rewards! Archive
We’re excited to announce something NEW at Little Landmines Pet Waste Removal…
Starting June 1st, all recurring clients will automatically begin earning points through our new Scoop Rewards program! No sign-up is needed — your points will automatically calculate in the client app based on your services and participation.
Here are just a few ways you can earn points:
- 2 points for every service visit
- 15 points for Google or Facebook reviews
- 15 points for referrals — plus your existing free visit referral reward!
- 20 points for prepaying 3+ months of service
- 15 points for purchasing a $50+ gift card
- 10-point welcome bonus for new clients
Points can be redeemed for rewards like:
- Little Landmines merch
- Account credits
- Bonus visits when you need them most
And one of our favorite features…
You’ll also have the option to turn your points into donations to help local rescues and families in need.
Your points will be viewable directly inside the client app, and redemption requests can easily be submitted there as well.
Thank you for supporting our small family business — we’re excited to add a little extra fun and appreciation for our amazing clients!
March 2026 — Routes Filling Up! Archive
Spring is here and yards are… let’s just say… FULL
We’re seeing a big increase in new clients right now, and some routes are already full or very close to it.
If you’re referring a friend, thank you! Just a heads up — we may have a short waitlist depending on their area.
We’re actively working to open up more space and expand routes, but wanted to keep everyone in the loop.
We appreciate you all more than you know — your referrals keep our small business growing.
February 2026 Winter Weather Archive
State of Emergency — Routes Stopped Early Feb 22
Service stopped at noon due to a State of Emergency. Some yards were not completed and were rescheduled as conditions allowed.
Service Resumed + Storm Credit Feb 16
Service resumed with a 50% storm credit applied. Extra time was needed due to snow and buildup.
Frozen Conditions Feb 13
Waste remained frozen, making removal difficult. Some visits were shifted as conditions improved.
Cold Weather Delays Feb 10
Extreme cold delayed service temporarily. Routes resumed once it was safe.
Wind Chill Pause Feb 7
Service paused due to dangerous wind chills.
Gradual Return to Service Feb 4
Service resumed gradually as yards became safe and accessible.
January 2026 Winter Weather Archive
Service Paused + Credits Jan 31
Service paused due to icy conditions. Credits applied where applicable.
Icy Yard Conditions Jan 30
Unsafe footing prevented service in many areas.
Weather Policy Reminder Jan 26
First missed visit is not credited. Consecutive missed visits are credited.
Storm Prep Jan 21
Routes adjusted ahead of incoming weather.
Review Giveaway Jan 4
Clients who left reviews were entered to win a free visit.
