CLIENT INFO - CURRENT TO PAST! PLEASE STAY UPDATED!
Quick updates from Little Landmines — tap a headline to expand!
Newest updates are always at the top.
□ Back to It + Credit Info February 10, 2026
We know many of you have been following our updates on social media, the Client News page, and in the client portal app, but we wanted to send one more direct communication to be sure everyone is on the same page and that we are being fully transparent about doing our very best to get back into your yards. We miss you all — and your pets!
We’re happy to share that temperatures are finally expected to rise above freezing tomorrow, and that is when we plan to resume service.
Despite the extreme cold, some of our technicians insisted on going out last week (they truly are dedicated), but much of the waste was frozen into the ground. Even when visible, it was nearly impossible to remove safely or effectively, which is why services ultimately had to be paused.
Regarding missed visits and credits:
We’ve missed approximately three weeks of service. Per our policy, the first missed visit is not credited, as the next visit requires additional time due to accumulation. The remaining two missed weeks will be credited.
To keep things fair, simple, and consistent for everyone, we will be applying a 50% credit to March services, which is the equivalent of two weeks. This approach allows us to manually calculate credits accurately without creating confusion or inconsistencies across accounts.
We truly appreciate your patience and understanding during this unusually harsh stretch of winter weather, and we’re looking forward to getting back into yards very soon.
❄️ Extreme Wind Chill: Service Paused Again February 7, 2026
Hi everyone! Hope you're staying warm! We truly hoped to be back out, but today’s conditions have made that unsafe.
With dangerous wind chills and “feels like” temperatures around -8°F, we are pausing service again to protect our technicians. Frostbite can occur quickly in these conditions, even with protective gear.
We will continue to calculate and apply credits for missed visits and will resume service as soon as it’s safe to do so. Thank you for your patience — we know winter has tested everyone.
✅ Service Resuming Gradually This Week February 4, 2026
We’re happy to share that we are slowly and carefully resuming service this week as conditions continue to improve. Our team will be easing back into yards where it is safe to do so.
To help ensure service can be completed, please make sure driveways, walkways, and gates are fully accessible on your scheduled day. Ice, snow, or blocked access can make yards unsafe for our technicians.
For everyone’s safety, if a property is impassable or unsafe at the time of arrival, our technicians will not risk entry and service may be skipped.
We truly appreciate your cooperation and patience as we transition back to regular operations safely and responsibly. Thank you for helping us take care of both your yard and our team.
□ Weather Update & A Little Transparency February 1, 2026
We know some of you have reached out wondering when we’ll be back in yards. Trust us — we’re wondering too. ❄️ This weather has been truly unprecedented, and we’re doing our absolute best while sticking to our safety protocols for both our technicians and your properties.
Quick reminder about our weather policy:
• The first skipped visit due to extreme weather is not credited.
Why? When our technicians are able to return, they’re dealing with accumulated waste that takes
significantly more time and labor, and they are paid accordingly for that extra work. This policy has been in place
since 2017 and is agreed to before we start service.
• Once a second visit is skipped, we begin tracking missed services.
Those skipped visits are credited, and you’ll see that credit applied on your statement at the end of February.
We understand this may feel like you’ve paid for February visits that haven’t happened yet — many subscriptions processed
before the storm hit. Rather than issuing multiple partial adjustments, we apply one final credit that accurately reflects
all missed visits once the weather clears.
Last week, despite freezing temperatures and our cold-weather policy, our team pushed hard to get as many yards done as possible before this weather hit — because they genuinely care. To recognize that effort, every technician received a bad-weather bonus.
This week, no yards have been serviced in over 7 days. Even so, our company still paid every technician 50% of their regular pay, despite not completing a single yard. We did this because we know how much work will be waiting for them — and because no one who works this hard with us should be left without some cash in their pocket during extreme conditions.
We truly appreciate your patience, understanding, and continued support. As soon as it’s safe, we’ll be back out there — doing what we do best. Thank you for standing with us and our amazing team.
❄️ Service Pause Continues + Credits + New Client News Page January 31, 2026
Hi everyone! We’re still on a temporary pause from yard cleanings due to ongoing icy conditions, extreme cold, and remaining snow coverage. Safety remains our top priority for both our technicians and our clients.
Some twice-weekly clients and those who have not had service since last Sunday will begin seeing account credits. Because February billing has already been processed, these credits will appear on March statements.
We also created a new Client News page so everyone can stay up to date — even if you don’t use social media or check the app regularly. It’s one spot you can bookmark for all important updates.
You’ll also find this link pinned at the top of the News section in the client app. Thank you for your patience and support!
❄️ Service Pause: Yards Still Icy — We’re Waiting for a Thaw January 30, 2026
Many yards are currently a sheet of ice. Even if waste is visible on top, conditions are too dangerous — and too cold — for technicians to work safely. We’ve instructed the team to wait until the thaw.
We also have technicians who live on back roads that remain unsafe to travel. As always, we make weather calls with safety first.
Credits: As outlined at signup, we do not credit the first missed visit due to weather because we typically return to extra accumulation that requires additional time and labor (and technicians are compensated for that). If more than one visit is skipped consecutively, credits will be issued. Please allow time for manual processing.
Thank you for your patience — we’re hoping to be back scooping ASAP.
ℹ️ Weather Policy Refresher: When We May Skip & How Credits Work January 26, 2026
We scoop year-round, but during extreme weather (snow, heavy rain, temps below 32° or above 90°) we may need to skip a visit for safety — or because waste isn’t visible.
- First skipped visit: No credit (we usually return to extra accumulation that takes more time).
- Multiple skips in a row: Credits are applied and processed manually (so it may take a bit).
This policy appears in our FAQs & Policies page, the client app, and onboarding materials. Thank you for understanding as we keep both our team and your pups safe.
□ Extreme Cold Update: Routes Limited + Emergency Conditions January 24, 2026
Our team was out in freezing temperatures and worked hard to complete as many routes as possible, including doubling up where we could. Due to the cold and safety concerns, we couldn’t reach everyone.
Technicians have been instructed not to continue scooping during emergency conditions. We may need to wait for a thaw if waste can’t be seen safely or ice becomes a hazard.
If more than one visit is skipped consecutively, account credits will be adjusted according to our weather policy. View FAQs & Policies
⛄ Storm Prep: Possible Schedule Shifts (Check Your App) January 21, 2026
Please check your client app for a message about the upcoming weather. Forecasts can change, but if accumulation holds, we may need to adjust schedules.
For clients scheduled between now and Sunday, we’re trying to move visits earlier where possible (potentially tomorrow through Saturday) to avoid waste getting buried and harder to locate as snow melts.
Our technicians are balancing these adjustments while staying on schedule with existing routes, often in very cold conditions — thank you for your patience and kindness. If we have to skip, please review our policies: FAQs & Policies
□ Cold Weather Note: Frozen Spots May Need a Thaw January 16, 2026
We scoop year-round, but sometimes waste freezes solid or becomes inaccessible. When that happens, we note it and return when conditions allow — we don’t forget about it.
Thank you for supporting the people behind the scoop. We truly appreciate your patience in winter weather!
□ Scholarship Open: Paws for Progress (DE/MD Students) January 13, 2026
Our scholarship is live! Students in Delaware or Maryland planning to pursue higher education in any animal-related field can apply.
Deadline: April 9, 2026
□ Voicemail Glitch: If You Called During Holiday Break January 8, 2026
If you left a voicemail on our toll-free line during the holiday break, we may not have received it. When switching our greeting back from out-of-office mode, a few messages were accidentally deleted.
If you didn’t hear back from us, please call again — we’re sorry for the inconvenience!
⭐ January Review Drive: Enter to Win a Free Visit January 4, 2026
We’re building up our Google and Facebook reviews this month. If you’ve been happy with your service, we’d love a review in January!
- Any Google or Facebook review in January is entered into a drawing for a free regular visit (credited to your account).
- Bonus: If the winning review mentions your technician by name, that technician receives a $25 bonus.
Facebook review: Leave a Facebook review
Google review: Leave a Google review
People and pets come first — always. □
